About
Reliable Networks was formed in 2004 by Directors Paul Fisher and Karl Bairstow, with the notion of providing first-class IT support and management services to fit within every budget.
The business has grown steadily, almost entirely through referrals and word-of-mouth, and the last three years has seen the company gradually expand, as well as move into new premises in London Bridge to support the growth.
Most IT support companies are judged on reaction times and resolutions. We are very good at this, resolving 85% of issues within the hour. However we also adopt a very proactive approach to support. Our aim wherever possible is to stop problems before they happen, and we use the latest technology to ensure that the organisations we look after experience the lowest levels of downtime.
We have a dedicated online helpdesk where calls can be logged and progress updates viewed in real-time and we also offer 24/7 advanced server and monitoring software which means that any outages or problems are immediately reported – we could potentially have someone onsite before the office even opened to prevent any downtime at all.
Most of all, we want to work with our clients, get to know how they work and what works best, and build long-term, successful relationships.
