Most IT support companies are judged on reaction times and resolutions. We are very good at this, resolving over 85% of issues within the hour. However, we also adopt a very proactive approach to support and managed services. Our aim wherever possible is to stop problems before they happen and we use the latest technology to ensure that the organisations we look after experience the lowest levels of downtime and the highest performance from their IT infrastructure.
We have a dedicated UK based online helpdesk where calls can be logged and progress updates viewed in real-time and we also offer 24/7 advanced system monitoring service which means that any outages or issues are immediately reported and where possible resolved – we could potentially have someone onsite before the office is even open to prevent any downtime at all. Most of all, we want to work with our clients, get to know how they work and what works best for them, and build long-term, successful relationships.