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The Importance of Logging a Ticket

Service tickets are a vital aspect of a helpdesk technicians job. It is a running report on a problem logged by the customer, which includes the status of this problem. With their unique reference number, they allow the helpdesk staff to quickly locate the ticket, and make amendments to the status of the issue. Although possible to raise a problem with the helpdesk by email (helpdesk@reliablenetworks.co.uk), logging a service ticket by using your Reliable Networks tray icon located at the bottom right of the screen,  is a much more efficient approach, as all the information regarding the problem will already be visible.

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GDPR explained and the benefits for your company

For many business owners GDPR is a reasonably mysterious new regulation being implemented by the EU. The General Data Protection Regulation (GDPR) has been proposed to strengthen and unify data protection for citizens of the European Union. It also deals with personal data being exported out of the EU. It comes into place on the 25th May 2018, which seems like a long way off but there may be lots of changes companies must make in the way they currently organise, manage and protect their data.

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Reliable Networks is now ISO27001 Certified

ISO 27001 is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of their customer, employee and shareholder’s information. With ISO 27001 in place, Reliable Networks will minimise risks to potential data security breaches and reduce errors and costs, while demonstrating credibility and trust.

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All new start menu on Windows 10

Need help navigating the re-imagined start menu on Windows 10? Read more here

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Microsoft Edge, The all new browser built for Windows 10

Need help using Microsoft’s new browser Edge? Read more here

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