Public Information

The Importance of Logging a Ticket

Service tickets are a vital aspect of a helpdesk technicians job. It is a running report on a problem logged by the customer, which includes the status of this problem. With their unique reference number, they allow the helpdesk staff to quickly locate the ticket, and make amendments to the status of the issue. Although possible to raise a problem with the helpdesk by email (helpdesk@reliablenetworks.co.uk), logging a service ticket by using your Reliable Networks tray icon located at the bottom right of the screen,  is a much more efficient approach, as all the information regarding the problem will already be visible.

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Reliable Networks is now ISO27001 Certified

ISO 27001 is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of their customer, employee and shareholder’s information. With ISO 27001 in place, Reliable Networks will minimise risks to potential data security breaches and reduce errors and costs, while demonstrating credibility and trust.

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Public WiFI: Legal and Security Implications

If you’re considering whether to offer public WiFi then there are some serious issues that you’ll need to take into account. Read more here

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