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Reliable Networks become Official Brentford Football Club Supplier!

Reliable Networks have been working with Brentford Football Club for nearly a decade, we have now agreed a new partnership with them!

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GDPR: Data Controller vs Data Processor

As part of our series of briefings on the General Data Protection Regulation, we set out an overview of the changes to the distinction in the roles of data controllers and data processors.

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How Does Email work?

Everyday around 269 billion emails are sent worldwide. The average office worker, sends and receives 120 of those emails, so its highly likely you have sent one before. Email was born in 1971 when a computer engineer used the ‘@’ symbol to designate which computer a message should go to. At its core, an email is a glorified text message which is sent to one user from another. Although things have moved in due to advancing technology, you can now include Images and other attachments into your email.

How do you know it’s going to get to the right place, what makes this happen?

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The Importance of Logging a Ticket

Service tickets are a vital aspect of a helpdesk technicians job. It is a running report on a problem logged by the customer, which includes the status of this problem. With their unique reference number, they allow the helpdesk staff to quickly locate the ticket, and make amendments to the status of the issue. Although possible to raise a problem with the helpdesk by email (helpdesk@reliablenetworks.co.uk), logging a service ticket by using your Reliable Networks tray icon located at the bottom right of the screen,  is a much more efficient approach, as all the information regarding the problem will already be visible.

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GDPR explained and the benefits for your company

For many business owners GDPR is a reasonably mysterious new regulation being implemented by the EU. The General Data Protection Regulation (GDPR) has been proposed to strengthen and unify data protection for citizens of the European Union. It also deals with personal data being exported out of the EU. It comes into place on the 25th May 2018, which seems like a long way off but there may be lots of changes companies must make in the way they currently organise, manage and protect their data.

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