Support

PROACTIVE MANAGED SUPPORT

YOU PAY ONLY FOR WHAT YOU USE
AND WE ENSURE YOU HAVE ONLY WHAT YOU NEED

Say goodbye to your technical worries with our market leading IT support. Unleash the latest productivity boosting technology to improve your organisation’s efficiency.

We know we’re doing our job when you don’t even know we’re there, but when you need us we are just a couple clicks away.

Protect your system from internal and external threats with our integrated antivirus and antimalware solutions.

Managed IT Support

Reliable Networks is an established IT Support services company with main office in Central London. We have a great understanding of business and its IT requirements, which means that the solutions that we put in place will be scalable and provide you with systems that allow your staff to perform to their optimum.
And as we are a one-stop-shop you avoid ending up with a number of third parties trying to resolve issues. We just provide a fix and a solution!

  • London Based Helpdesk
  • Server and PC Monitoring
  • Antivirus
  • Anti-Malware Protection
  • Patch Management
  • System Optimisation
  • 3rd Party Vendor Management
  • Unlimited Remote Support

Performance Reporting

Clear and regular reports are key to keeping our clients happy and up to date with what is happening in their systems.

Advanced Monitoring

Integrated monitoring and management platform is at the heart of operations for every IT service provider. We have ensured that ours is the best available.

Multiplatform Support

From server room to the cloud, our support is available for windows, Mac and Linux.

Proactive Maintenance

Your systems will be optimised on a weekly basis which will allow the workstation and your staff to perform to the optimum. Poorly performing machines will lead to a dip staff productivity and performance which will in turn lead to a loss in your business performance. This is why the proactive optimisation is so important to all businesses. All of this maintenance is done in the background or out of hours so that there will be no impact to performance or system downtime during the working day.

  • Temp Files Cleanup
  • Latest Patch Installation
  • Full Malware Scans
  • Full AV Scans
  • System Optimisation
  • Application Updates

Pricing Structure

*The prices stated are based on a minimum number of devices that that the contract will cover.

Packages Content

London Based Helpdesk

The Reliable Networks IT Support helpdesk is manned by friendly and knowledgeable engineers. They will always be more than happy to deal with your calls and ensure that all tickets that you have raised in the helpdesk are actioned. Our emphasis is on high levels of service and communication and we have invested heavily in our back office systems to ensure that we stand well above our competitors in service levels and client relationships. And as we are a one-stop-shop you avoid ending up with a number of third parties trying to resolve issues. We just provide a fix and a solution!

Server Monitoring

Our proactive monitoring software does real-time checks on your servers for any issues that may be occurring. When an issue is detected it will alert our helpdesk of the issue that the system is having so that we can investigate and resolve the issue before it causes performance issues or ultimately an outage. This is the pre-emptive approach and all with minimal impact on your business.

Antivirus

Our Antivirus software delivers proactive virus defence that balances fast scanning with accurate detection in an unobtrusive system footprint so that your business systems have the strong protection they require without needless interruptions to the end user. This remote IT support service is fully managed and monitored by our helpdesk to ensure that you are always up to date and covered.

User Administration and System Configuration

This service will ensure that the day to day changes in your staff levels and security access requirements for your business are covered and policies adhered to. To some it is just housekeeping but this is an important part of ensuring that your infrastructure is secure.

Anti-Malware Protection

The advanced Anti-malware software is designed to work alongside existing security programs without any conflicts. It regularly scans your computers to remove and protect you from malware, trojans and rootkits. Anti-malware software uses Behavioural Scan and Scan Cloud technologies to ensure that all malicious applications are removed whether you are on or off line. This service is fully managed and monitored by our helpdesk to ensure that you are always up to date and covered.

Patch Management

Our staff will identify, approve, update or ignore patches and hotfixes for your systems. This will ensure that all critical and security updates are installed so that your systems are always covered by the latest patches.

Unlimited Remote and Telephone Support

To avoid unexpected additional costs the unlimited remote and telephone support is a must. You will have unlimited access to the helpdesk and there are no limits to the tickets that you can raise in any given month. Your systems will be accessed remotely and securely by our friendly helpdesk staff one you have approved that they can do so. Depending on what the issue is we might even be able to resolve the issue without having to disturb your session.

3rd Party Vendor Management

We will deal directly on your behalf with internet and IT related 3rd parties to ensure that issues are resolved quickly. All it takes if for you to raise 1 ticket with our helpdesk and we will do the rest and follow it through to fruition and keep you updated as required.