Managed IT Support
We specialise in delivering business change through the effective and strategic use of expertise and innovative technology. Our success is based on creating a bespoke solution for you, and so developing an IT strategy that achieves both your short and long-term goals.
We aim to provide tomorrow’s technology, that surpasses our client’s expectations along with business profitability and where colleagues and partners work happily in unison.
Our UK based team works across all professional services, helping create your IT vision, developing the policies and strategies required and ensuring successful implementation and ensure that the journey is smooth one.
You can enjoy the benefit of our full team of IT specialists alongside a virtual CIO, our Support Engineers who will monitor your systems 24/7 and keep them in excellent working order, including performing a host of other proactive measures such as updates, backups, and cyber protection.
We support you at every stage of your journey and provide you with all the information and advice you need to move forward with clarity and confidence.
“Reliable Networks really live up to their name.”
“It does not matter if it is just a small fix job or a major project effecting our whole business, they have always delivered. They are more partners than suppliers who have always demonstrated a commitment to see the job through to a satisfactory finish even when that has meant having to chase third parties for us.”
Business challenges We Can Help You Solve
- Securing your business against cybercrime, viruses, malware, and phishing
- Increasing IT Security awareness and providing tools to measure it.
- Analysing and reporting on your existing IT infrastructure to highlight risks and security gaps.
- Creating a relevant IT strategy that supports you today and in the future.
- Standardisation to you IT infrastructure
- Providing expert advice and support with day-to-day IT operations
- Enhance new starter and leaver process to increase efficiency and security.
- Enabling your business to expand or change with minimal disruption.
- Managing multiple 3rd party support providing a single point of contact for your IT management.
- Implementing and supporting new strategies such as BYOD (Bring Your Own Device) Cloud First or GDPR
What makes our Support Service stand out
We make bespoke recommendations based on your business needs and requirements to ensure technology helps you to succeed.
Speed is of the essence
We guarantee technology is always supporting your business by responding to all support enquiries within 15 minutes.
Security is our priority, ensuring your business is protected 24/7
We are committed to safeguarding against cybercrime by recommending and implementing robust gateway & endpoint security, backup & disaster recovery solutions as well as educating your staff to be vigilant against the latest social engineering and hacking attempts.
We’ve got your covered!
We are ISO 27001 accredited and Cyber Essentials Plus Certified, which gives you the highest standard of information security management, along with peace of mind that we are giving you the reliability and security of your systems and data.
Project Delivery Stages
Design And Planning
Our workshops are carried out to enable a full Scope of Works to be defined. The session is a technical discussion to gain a full understanding of the task in hand. The workshop is led by the project Managed and Senior Technical Consultant, who will work through each requirement of the project and start to build a plan for delivering it.
Statement of Work Document
The Statement of Work is a document designed to provide a detailed overview of how the project will be approached. It defines all major aspects of a project and forms the basis for it’s management and the assessment of overall success of the project.
The implementation of any project is often fraught with risk, and infrastructure projects usually involve complex changes to environments that are relied upon 24 hours a day. Reliable Networks identifies with this and ensures that when we come to carry out an implementation we do so with a well-structured approach.
Testing and Documentation
Ongoing updates to a project are essential to document especially as project goals shift due to internal factors such as product pivots or external impacts such as personnel or budget changes. Using our real-time online project management tools we will track our resources, task progress and schedules in real-time.