The Future of Work: Integrating AI and Machine Learning in Daily Business Processes

Artificial intelligence is the stuff sci-fi movies are made of. But AI technologies aren’t all futuristic and ‘out there’. In fact, some of them are already being used everyday, in standard business operations. 

From lifelike robots that are indistinguishable from humans, to cities filled with self-driving vehicles, the possibilities of artificial intelligence are truly endless. And when we think about AI in this way, it’s easy to look at it as a somewhat far-off technology that we can’t quite reach out and grasp yet. 

However, the truth is that artificial intelligence is already everywhere. 

Think about your own life. Do you ever start typing a query into Google, and select one of the pre-generated search terms that pop up? Do you ever ask Alexa to play music, and she automatically blasts out some of your all-time favourites? Have you ever browsed the ‘Top 10 For You’ list on Netflix? Then you’re already making use of AI, on a day-to-day basis, in your personal life. 

So how about in your professional life?

You might think that AI and machine learning are technologies you’ll embrace ‘one day’. Perhaps when you’re more digitally advanced. But the fact is that there are plenty of accessible AI-powered systems that any business can utilise today. These can transform even the most basic and traditional day-to-day processes to help you operate with greater efficiency, more accuracy and total confidence. 

So what standard, everyday business processes can be supported by AI? Let’s take a look…

Email management

Did you know that the average UK worker receives 32 emails each day? That probably doesn’t surprise you. You know all too well that managing your work inbox can be a nightmare. AI tools that integrate with your email client (eg. Copilot for Microsoft 365’s Outlook) can help. They work by summarising long email threads, drafting replies, and automatically prioritising communications. 


We’re all starting to realise that working together can deliver the best outcomes. But when there are multiple people involved, it can be tricky to keep track of what’s going on. AI tools can be used to summarise key points in meetings, highlight important information in chat windows, and ensure no user misses anything important. AI is key to ensuring everyone is always on the same page. 

Lead nurturing

We’ve all been there. We’ve spent hours nurturing a lead, only to have them eventually take their business elsewhere. Luckily, AI can help us assign value to our leads in a logical way. AI uses what it knows about your customer base – and what it knows about your leads – and analyses and compares data. This enables it to identify those leads that are most likely to convert – efficiently, and pretty accurately. 

Customer service

Chatbots today aren’t what they used to be. Once loaded with a set of pre-fabricated responses – often not relevant to the user’s question – the chatbots of today are remarkably different. Trained by businesses themselves, these tools ‘learn’ about products, services, and more to generate relevant answers to common queries 24 hours a day. They can be there when your employees can’t. 


How many decisions do you need to make on an average day? Whether big or small, there are a lot of decisions that need to be made on a day-to-day basis. So how do you know if you’re making the right choice? AI’s analysis capabilities – able to analyse huge data sets and identify patterns invisible to the naked eye – give you more visibility into your complex data, and show you the ‘big picture’. 

Implementing AI doesn’t have to be about making big, grand, record-breaking advances. It’s OK to embrace technology simply to help you out in day-to-day operations. And that’s what we’re here to help with. Get in touch with our Reliable team to find out more about AI in the workplace. 

Gregory Olczyk

Gregory Olczyk