You’ve Got The Tech… But Are You Using It?

You’ve Got The Tech… But Are You Using It?

Businesses must be working to ensure end-users have all the support they need to use technology in a way that drives the most desirable results. Our Reliable 365 service is here to help. 

More and more businesses are investing in tech and embracing digital transformation. Unfortunately, not all these investments are driving the type of results or the level of returns that businesses are looking for. 

That’s because there’s a difference between investing in technology, and implementing, using, and deriving value from that technology. Technology alone isn’t enough. Your tech is only as good as the people that use it. So to get the most from your investment, you need to focus on your people. 

Exploring the problem

One of the biggest problems we’re seeing today is that businesses are installing new technologies without having any sort of implementation or support plan in place. And the issue is even greater when it’s ‘familiar’ software that’s being used. Like the Microsoft 365 productivity suite, for example. 

Many people will use common Microsoft 365 tools like Word or Outlook at home. And so it’s easy to think that everyone instinctively knows how to use the solutions within the productivity suite. But 365 is packed full of all sorts of different apps, some of which employees may not even have heard of. And they may never have used some of the apps they are familiar with in a work environment.

Introducing new tech without offering support for users can result in numerous problems, such as:

  • Poor first impressions, impacting a user’s motivation to use the software
  • Increased downtime as users struggle to achieve what they need to
  • Frustrations and a belief that the software isn’t up to the task
  • Productivity bottlenecks as issues arise and require multiple resources to solve
  • Heightened risk as users don’t know how best to secure their digital data

Change and disruption in the workplace is rarely easy. And when change isn’t handled in the best way, it can leave your business stagnant. If your employees don’t feel motivated or supported to use new solutions, they won’t. And this can significantly impact your growth and development plans. 

Instead, businesses must be working to ensure end-users have all the support they need to use technology in a way that drives the most desirable results. Our Reliable 365 service is here to help. 

Making tech easier for end-users

Our Reliable 365 solution is designed to help businesses optimise their investment, by helping end users get the most from the Microsoft 365 apps they use. Covering all aspects of installation, usage, security, backups, and management, our dedicated helpdesk is here to provide your employees with the support they need. We can help them to use 365 with confidence, and in a way that helps the business to thrive. 

Learn more about our helpdesk by visiting our Reliable 365 service page [LINK]. And for more information about how we’re helping UK businesses prosper during digital transformation, get in touch [LINK] with us. 

Stephen Howe

Stephen Howe