Delivering professional managed IT services across the UK since 2005
We are Reliable Networks, and we’ve spent 20 years managing IT infrastructure on behalf of our clients – so they don’t have to!
Founded in 2005 by our Managing Director Paul Fisher, Reliable Networks was launched with a simple goal: to empower businesses to work more efficiently using the best technologies – without worrying about maintenance, security, backups, or anything else.
And we’re proud to be succeeding. With a deep understanding of the needs of today’s businesses, and a thorough knowledge of the latest security and IT regulations, we’re doing what others have failed to do. We’re enabling growing organisations to benefit from technology while focusing on their core business.
Delivering realistic, tailored, scalable solutions, we’ve built up a strong network of clients, growing steadily through word-of-mouth recommendations. We’re thrilled to be the preferred IT partner for some of the country’s most exciting businesses, and we look forward to seeing how we can help you.
Here are just a few of the reasons we stand out from the crowd…
We work best when we work together. Long-term partnerships with our clients are achieved not by long-term contractual commitments, but through working together to achieve exceptional outcomes.
Prevention is better than cure. That’s why we work proactively to anticipate and resolve small issues before they become major problems. We monitor 24/7 to keep everything running smoothly.
We take security very seriously. And we can prove it. We’re proud to be ISO 27001 and Cyber Essentials Plus accredited, giving you complete peace of mind that you’re working compliantly.
We believe that managed IT services shouldn’t be costly. That’s why we offer simple, straightforward, and budget-friendly technology support packages, with absolutely no hidden fees or nasty surprises.
We know how important it is for you to remain in the driving seat. It’s your business, after all. We keep you in the loop, with jargon-free communications and access to your personalised dashboards.
The performance of your business is our primary focus. We want to see all our clients succeed, so every recommendation that we make will be made to drive your business forward.
Head of Sales & Marketing
With over a decade of expertise in the IT Managed Services & Cybersecurity sector, Matt specialises in designing and delivering digital transformation, public cloud solutions, and cybersecurity services. He’s passionate about crafting complex and robust solutions that meet and exceed business needs. Matt benefits from a profound understanding of IT solutions and their commercial implications within intricate technical frameworks. He prides himself on his strong customer relationship and consultancy skills, translating technical jargon into simple and clear concepts.
Outside of work, Matt loves to play rugby and is a fan of many other sports.
Procurement & Service Manager
Ben joined the Reliable family in 2017 as 1st Line Engineer. Demonstrating a unique gift, he soon transitioned to Team Leader before stepping into his current role as our Procurement & Service Manager. He’s responsible for all aspects of procurement, licensing, and finance-related requests, and is key to helping us maintain strong, valuable relationships with our trusted suppliers and partners. Ben ensures we always have exactly what we need – at the best possible prices – to maintain the excellent level of customer service that Reliable has become known for.
Outside of work, Ben enjoys cooking, cocktail making, and growing his collection of vinyl records.
Technical Director
Gregory comes from a strong IT and infrastructure background, bringing with him a library of business and technical insights. Today, he holds the pivotal role of ensuring the seamless and secure functionality of all back-end systems here at Reliable. His responsibilities encompass the meticulous oversight of our technological infrastructure. This is fundamental to delivering unparalleled service quality to our clients. Gregory’s commitment to operational excellence and cybersecurity safeguards the integrity of our services, thereby reinforcing Reliable’s reputation as a trusted industry leader.
Outside of work, you’ll often find Gregory in the open air, working out, or enjoying a good book.
Technical Account Manager
Harry’s focus is on providing the very best client experiences, right from start to finish. He continually strives to identify the most beneficial solutions for our clients, always seeking out smart ways to improve security and ensure thorough compliance. Harry makes it his personal mission to ensure each and every Reliable client remains up-to-date with our solutions, and is always happy to help businesses prepare their environment for the rapidly growing AI world. He takes a proactive approach to everything he does, finding solutions to problems businesses didn’t even know existed!
Outside of work, Harry loves spending time with friends & family, including Dora the greyhound, and travels as much as he can.
Finance & Communications Manager
Since 2017, Christeen has been providing Reliable with expert financial information, effective communications strategies, and valuable advice and support. As the former owner of an optical franchise, she boasts a strong grasp of the complexities of running a successful business, and offers powerful insights that shape many of the decisions that we make as an organisation. From business planning and budget monitoring to financial control and strategy implementation, Christeen contributes greatly to our financial management framework and our working relationships.
Outside of work, Christeen loves to play golf, and is always looking for her next travel adventure.
Service Delivery Director
With a proven track record of generating impressive results in the information technology and services industry, Kam joined the team in 2017 to redevelop our service delivery strategy. He sees the act of building strong relationships with clients as his primary focus, collaborating with stakeholders and end users to really understand their requirements and objectives. By working together closely with clients, Kam is able to better plan and configure their systems, ensuring a successful setup, installation, and implementation of the technologies, tools, and products that have been selected.
Outside of work, Kam is passionate about the ‘3 F’s’: family, friends, and food.
Managing Director
Paul launched Reliable Networks back in 2005. As Managing Director, he ensures that we’re continuing to remain true to the goals and missions that the company was set up to achieve. Having worked as a professional IT consultant before founding Reliable, Paul brings unique business knowledge and structure to the organisation, making smart decisions that help us help our clients in new and innovative ways. Paul is also responsible for keeping us closely linked and tightly aligned with secure technology solutions that can edge our clients closer to their objectives.
Outside of work, Paul enjoys a variety of sports, including golf, rugby and football.
Technical Account Manager
As Technical Account Manager, Harry integrates himself with our clients’ organisations to gain a thorough understanding of their individual needs, requirements, and preferences. Flexible and able to adapt to any situation, he’s a natural at becoming an extension of the teams he works with, building solid partnerships and envisioning the future of each business. Harry’s ability to form these relationships and work with a wide range of diverse companies helps him develop strong, bespoke strategies designed and built around the core values of each business.
Outside of work, Harry’s into sports, gaming, technology and travelling.
Respect others, and respect our environment
Be aware of the needs of others, and how we can best support them
Build relationships rooted in trust, integrity, and responsibility
Take ownership of our actions, and lead by example
Follow our passions, love what we do, and encourage others to do the same
Reliable Networks launches in Central London, offering expert cyber security and IT services...Reliable Networks was founded by business technology and improvement specialist Paul Fisher, who now acts as the organisation’s Managing Director. The company was launched with a single goal in mind: to empower businesses to work more efficiently through tech.
Reliable Networks begins working with charities to aid digital transformation in the not-for-profit sector...Brentford Football Club Community Sports Trust partnered with Reliable Networks for network and security services, and fully managed IT support. We are pleased to have been able to continue our work with the trust in recent years, implementing new solutions to enable volunteers to work remotely.
Reliable Networks expands its team with the addition of new IT experts and tech professionals...Gregory Olczyk joined the Reliable Networks family in 2010, hopping aboard as a 2nd line engineer. Demonstrating a true passion for the industry, a commitment to technology, and a dedication to self-development, Gregory was promoted in 2016 and today acts as the organisation’s Technology Director.
Reliable Networks continues to bring in new talent, supporting more and more customers. ..Pawel Bryndza joined Reliable Networks in 2013 as a 2nd line engineer, later being promoted to 3rd line engineer. At the same time, the Reliable Networks Apprenticeship scheme was launched, training the next generation of talent to support new, high-profile clients such as Clarins.
Reliable Networks expands into telephony and offers a range of new services for clients. ..Reliable Networks launched its first VOIP and telephony services in 2019, expanding our range of solutions. At the same time, we introduced new Live Dashboards to enhance the client experience. Through the dashboards, clients enjoy full visibility of all services and solutions they are utilising.
Reliable Networks experiences significant growth while navigating the global health crisis. ..With clients shifting to remote working, Reliable Networks supported teams as they embraced this new way of working. We continued offering our services with help from added support teams and engineers. During this time, we achieved Cyber Essentials Plus accreditation and launched a new recycling scheme.
Reliable Networks expands services and launches exciting new projects with growing clients...Reliable Networks achieved silver Eco Vadis sustainability performance and launched new services for clients such as 24/7 support. We proudly worked alongside Brentford FC, helping the team to set up the tech infrastructure for a new office, stadium, megastore and training ground.
The Reliable Networks core framework focuses on four critical elements which must all come together to drive success. We build upon this framework to best align with your business goals.
We begin by working together to identify what’s working, and uncover weaknesses or vulnerabilities. We identify where you are now, visualise where you need to be, and build a map to get you there.
Once we understand your needs, we’re able to deliver strategic solutions to help you overcome your business challenges, and drive you closer towards your goals. We deliver excellence, every time.
Even though we’ve delivered solutions, our partnership doesn’t have to come to an end. We continue working closely with our clients for ongoing support and management of tech systems.
As part of our commitment to our clients, we continue to assess and monitor your tech infrastructure to optimise your investment, identify exciting new opportunities, and keep your risk to a minimum.
At Reliable Networks, we’re here to help your business across every stage of your digital transformation journey. Whether you’re just dabbling with new tech, or want to further enhance operations through the implementation of new tools, there are lots of ways we can help you.
Specialist support and recommendations for growing your business through digital transformation
Understanding your main challenges, and providing tailored advice to maximise productivity
A full assessment of your existing IT infrastructure, and customised tips for improvements
Want to find out more about partnering with Reliable Networks? Our FAQs tell you everything you need to know about working with an IT support partner and utilising the support of our talented team. If there’s anything we haven’t answered, feel free to get in touch with us for more information.
Technology is great – it isn’t perfect. There are a number of common tech issues, ranging from vulnerabilities in the software to suboptimal user behaviours. Whatever the reason, when your tech isn’t working at its very best, it’s preventing you from reaching your full potential.
To really get the most from your technology, you need to ensure you’re consistently managing, maintaining, and optimising your infrastructure. As well as providing your users with the support they need to utilise your systems with confidence. Unfortunately, many businesses simply don’t have the time.
An IT support plan takes time-consuming tech tasks off your hands. It ensures that your systems continue to work efficiently, and bring true value to your business. Benefits include reduced downtime, faster issue resolution, improved productivity, and better cybersecurity.
‘IT support’ is an umbrella term covering many different types of business support options. While these can vary considerably, typically, you should expect your IT support partner to offer:
Get in touch with us for help finding a support option that’s right for you.
Depending on the type of service you select, your IT support partner can help to…
On-site support means a skilled member of our team will visit your business. This is a good choice for the management of on-premises solutions, as your IT technician will have physical access to your technical infrastructure and network. This can help us to identify potential problems more easily.
Remote support means that your business will receive advice, guidance, and practical support from an IT technician by telephone, or online. This is great for resolving many issues quickly, without needing to schedule a visit. It’s also ideal for basic training, which can be carried out virtually with ease.
Yes! We’ve designed our services so that we’re able to support you in the way that suits you best. The Reliable Networks team is experienced in assessing needs, diagnosing tech problems, troubleshooting, monitoring, and identifying opportunities virtually, without the need to visit your site. Remote support minimises disruption for your staff, while ensuring you still see the full benefits.
Whether you choose on-site or remote support, you can be sure that you’ll receive nothing less than excellent service from Reliable Networks. We’re dedicated to providing top outcomes for our clients.
IT support can help your business in a number of ways, depending on the type of support you choose. Some businesses use IT support as a way to help them implement new technologies and boost user adoption across the organisation. Others use it for quick and simple troubleshooting, while some require assistance in migration, training, or identifying exciting new opportunities.
That’s why we like to start each and every partnership by getting to know you, and understanding your business goals. That way, we can suggest the IT services that will help your business in the most powerful and significant way, and help ensure you’re getting the most value from our experts.
There’s no ‘one size fits all’ when it comes to IT support. Some businesses are keen to maintain a strong hold over their IT infrastructure, utilising our expertise simply to support their own decisions. Others require us to essentially become a part of their team, handling all aspects of tech on their behalf. And so, the cost of IT support services varies depending on the requirements of each client.
At Reliable Networks, we value openness, honesty, and transparency. That’s why, when you request a quotation from us, we’ll break everything down to show you exactly where your investment is going. We’re also proud to use a clear per user/per device pricing framework to help you secure the IT support you need for an affordable and competitive fee. Get in touch for more pricing information.
Our team are based in London, where many of our clients are also based. Being close to our clients’ venues means we’re able to provide on-site support quickly, and more affordably.
However, as our remote IT support services have grown and expanded, we’re pleased to be able to offer our expertise to businesses all across the UK… and around the world! No matter where you’re based, we can work with you to help you develop a strong and robust technical infrastructure.
Our offices and telephone line in London are open Monday – Friday between 09:00 – 17:30. However, our 24/7 helpdesk and support team are available for our clients around the clock, ensuring you have the assistance you need, exactly when you need it. Not yet a Reliable Networks client? You can still contact us at any time at hello@reliablenetworks.co.uk, and we’ll get back to you as soon as we can!
Yes! Contact us for a free, no obligation quote. We’ll schedule a call, get to know your business and discuss your needs and challenges. We’ll work with you to determine the most suitable IT support services for your company, then we’ll send you an easy-to-understand quote for consideration.
Check out our Clients page to read testimonials from some of our most recent customers. Or, if you’re searching for a specific reference, get in touch with us and we’ll do our best to help.
Can’t find the answer you’re looking for in our FAQs? Our friendly, knowledgeable team are ready to help with any other questions.
