The Travellers Club is one of London’s most prestigious private members’ clubs, with a rich history dating back to 1819. Founded as a meeting place for explorers, diplomats, and academics, it remains an exclusive hub for distinguished individuals from around the world. While deeply rooted in tradition, the club understands that modern technology is essential for delivering a seamless experience to both members and staff. Ensuring that IT systems are secure, reliable, and well managed is crucial to maintaining the club’s high standards.
As The Travellers Club continued to evolve, its IT needs became more complex. New technologies were introduced to enhance operations and improve the member experience, but these advancements required additional ongoing maintenance and came with an increased risk of technical issues. With the club’s reputation for excellence, any disruption had to be minimised, and IT support needed to be discreet, efficient, and proactive. The club needed a trusted Managed IT Support partner who could handle everything behind the scenes, allowing the team to focus on running the club without worrying about technical difficulties. From day-to-day IT support to long-term secure digital transformation strategies, they required a partner capable of keeping their systems running smoothly while ensuring future-readiness.
Reliable has been The Travellers Club’s trusted IT partner for nearly a decade, providing a fully managed IT support service tailored to the club’s unique needs. Our role extends far beyond standard IT maintenance—we deliver proactive monitoring, network management, WiFi optimisation, Microsoft licensing and optimisation, security enforcement, and phishing testing. This holistic approach ensures that potential issues are identified and resolved before they can impact operations.
Our expertise has proven invaluable in unexpected ways. When the club encountered a persistent issue with its point-of-sale (POS) system—one that even the POS provider was unable to resolve—Reliable stepped in, diagnosed the problem, and implemented a fix. As Jason put it: “Reliable even fixed an issue with our point-of-sale system last week, which the POS provider couldn’t resolve! That just sums them up.”
During the club’s recent digital transformation project, also led by Reliable, we enhanced their managed services contract to provide seamless access to our in-house experts. This upgrade ensured that staff could always rely on expert support whenever needed, further strengthening IT resilience and efficiency.
With Reliable’s ongoing IT support, The Travellers Club operates with confidence, knowing its IT infrastructure is in expert hands. By proactively managing their IT environment, we’ve helped them minimise downtime, enhance security, and maintain operational excellence while embracing modern technology.
– Confidence in IT – Reliable’s expertise ensures seamless, hassle-free operations.
– Reduced downtime – Proactive maintenance prevents disruptions before they occur.
– Stronger security – Ongoing security measures mitigate risks and safeguard data.
– Quick issue resolution – Immediate support from experts, including fixes beyond standard IT support.
– Future-ready technology – A strategic IT approach that evolves with the club’s needs.
Reliable is first-rate – responsive, great communicators, and they deliver. You can’t ask for more than that. I couldn’t replace Reliable even if I tried.
– Jason Norman, Finance & HR Controller
