Clarins is an iconic global leader in skincare and makeup, known for its commitment to sustainability, innovation, and nature-inspired beauty. The company has been perfecting the art of developing products that care for both people and the planet since 1954.
With operations spanning nearly 150 countries, Clarins maintains a truly global presence. Even within its UK division, Clarins UK Limited, the company brings together more than 1,000 employees, distributing its brand nationwide. To fully support its workforce, its retail partners, and its customers, Clarins needed a robust and scalable IT solution that would enhance collaboration, communication, and efficiency across all departments. However, given the fast-paced nature of the business, any transition had to be seamless, with minimal disruption to operations.
Having worked closely with Clarins for years, we’d become their trusted IT partner. As we deployed experienced consultants to oversee the technical aspects of the migration, the Clarins team knew that everything was in good hands, right from start to finish.
There were some obstacles we identified early on that needed to be resolved so they didn’t hinder progress once the project had commenced. These included reviewing existing group policies, addressing potential compatibility issues, and identifying application dependencies. With strategic planning, we were able to iron out these issues, laying a solid foundation for implementing the solution.
A comprehensive M365 domain migration was the answer, but we needed to ensure we were moving the entire domain while maintaining business continuity. To achieve this, we dedicated significant time to planning and testing prior to the full migration, enabling a seamless transition.
We began with in-depth meetings with key stakeholders to define the project objectives and scope. Understanding the specific needs of different teams was crucial, and allowed us to tailor the migration strategy in the best possible way. Once the scope was defined, we conducted a detailed assessment of the existing domain and IT infrastructure. This helped us develop a custom migration plan which would ensure that any potential roadblocks were identified and mitigated before implementation.
To minimise risk, we took a phased approach to the project. The migration started with non-critical systems and users, allowing us to test the process and make any necessary adjustments.
Once successfully validated, we executed the full-scale migration, ensuring that all departments and locations were smoothly transitioned to the new environment. Onsite IT consultants were present throughout the process to provide immediate support and resolve any potential issues in real time.
After the migration was complete, we provided ongoing support, ensuring that all systems functioned as expected. Optimising the new M365 environment was a priority, enhancing functionality and improving the user experience. To ensure a smooth adoption process, we also delivered training sessions, equipping employees with the knowledge and confidence to use the new system effectively. Throughout the project, we managed resources, timelines and communication, keeping stakeholders informed and aligned every step of the way.
Following a structured and carefully managed approach, the migration was completed successfully over the course of several months. The transition was executed with minimal disruption, ensuring that Clarins UK could continue operations without any interruption to daily operations and tasks.
A final project review confirmed that all objectives were met. Feedback from key stakeholders reflected a high rate of satisfaction. The new M365 environment provided enhanced functionality, enabled improved collaboration, and created a seamless user experience – exactly what Clarins needed to support its dynamic, growing business. With a helping hand from the Reliable team, Clarins achieved a smooth and stress-free migration, setting the stage for a more connected and efficient workplace.
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Reliable Networks is an established Cyber security and IT services company based in central London. Formed in 2004 by the current MD Paul Fisher, with the notion of providing first-class IT support and security services we have grown steadily year on year through word of mouth and referrals. We have a great understanding of business and its Cyber security and IT requirements, which means that the solutions that we recommend will be scalable and provide you with systems that allow your staff to perform to their optimum.
