The situation, as it stands now, is that hospitality businesses are using more technology than ever before. Yet many are failing to scale up their IT support and management capacity at the same time.
Digital adoption across the hospitality industry has been rising for many years. And following the unique challenges that the past few years have brought, it’s growing quicker than ever before.
Today, businesses within the hospitality sector may be using…
- Booking and reservation platforms
- Ordering systems
- Guest WiFi networks
- Cloud storage
- Service automation technologies
- Security systems
- Integrated guest apps
- Wireless staff devices
- Technology for on-site business centres
- Digital conferencing solutions
- Smart room keys
… and that’s just the tip of the iceberg.
The situation, as it stands now, is that hospitality businesses are using more technology than ever before. Yet many are failing to scale up their IT support and management capacity at the same time.
Of course, the growing use of technology is certainly a good thing. But many hospitality businesses today are also facing staff shortages. They’re operating at a time when we have the most stringent data protection laws ever introduced. And when cyber attacks are becoming more sophisticated.
There’s a lot going on. And it takes just one missed security vulnerability, or one failed software update, to bring an entire network down. Can your business afford to accept that risk?
24/7 support is a necessity. That’s where a managed service provider can help.
What is a managed service provider?
A managed service provider, also known as an MSP, is a dedicated IT management organisation that provides support as a service. When working with an MSP, you have complete peace of mind that all systems are being maintained, and that any problems that arise are handled with efficiency.
MSPs are similar to IT support companies, with one distinct difference. While an IT support company takes a reactive approach to tech – following a ‘break-fix’ process – an MSP takes a proactive approach. This means that the team will actively monitor systems to identify potential issues, and continually seek new solutions that could help you operate more productively, and more confidently.
Benefits of working with a managed service provider
While there are multiple benefits to working with an MSP, there’s one core benefit that really encompasses exactly why you need support from a managed service provider: time.
Your business may well have all the skills and talents on board to quickly identify weaknesses and vulnerabilities in your systems. To resolve small issues before they become big problems. To manage and maintain software. And to implement exciting new technologies. Working with an MSP isn’t about ability. It’s about capacity. Ask yourself: even if you have the right skills, do you have the time?
Can you afford to focus less on your core business to give your ever-increasing IT infrastructure the attention it needs? In most cases, the answer is ‘no’. And that’s exactly what we’re here for.
At Reliable Networks, our mission is to free up your staff and empower them to focus on doing their job, not babysitting your IT systems. Leave that part up to us. After all, it’s what we do best.
Contact us to find out more about working with an MSP, and embracing tech with confidence.
