Website Privacy Policy – 6th January 2025
This privacy policy tells you about the information we
collect from you when you use our website. In collecting this information, we
are acting as a data controller and, by law, we are required to provide you
with information about us, about why and how we use your data, and about the
rights you have over your data.
Who are Reliable Networks?
We are Reliable Networks Ltd. Our address is Tower Hill
Business Centre, 46 – 48 East Smithfield, London E1W1AW. You can contact us by
post at the above address, by email at hello@reliablenetworks.co.uk or
by telephone on 03333 1111 33
For the purpose of applicable data protection legislation
(including but not limited to the General Data Protection Regulation
(Regulation (EU) 2016/679) (the “GDPR”), the company responsible for
your personal data (“Reliable Networks” or “us”) can be
found here.
Why do we have a Privacy Policy?
When you submit an enquiry via our website, we ask you for
your name, contact telephone number and email address.
We use this information to respond to your
query, including providing you with any requested information about our
products and services. We may also email you several times after your enquiry
in order to follow up on your interest and ensure that we have answered your it
to your satisfaction. We will do this based on our legitimate interest in
providing accurate information prior to a sale.
Your enquiry is stored and processed on our Website hosting
database, and will never be shared with any third parties.
We do not use the information you provide to
make any automated decisions that might affect you.
We keep enquiry emails for one year, after which they are
securely archived and kept for seven years, when we delete them. CRM records
are kept for three years after the last contact with you.
Your rights as a data subject
By law, you can ask us what information we hold about you,
and you can ask us to correct it if it is inaccurate. If we have asked for your
consent to process your personal data, you may withdraw that consent at any
time.
If we are processing your personal data for reasons of
consent or to fulfil a contract, you can ask us to give you a copy of the
information in a machine-readable format so that you can transfer it to another
provider.
If we are processing your personal data for reasons of
consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information
for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach
decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email,
post or telephone, please use the contact information provided above in
the Who
Are We section of this policy.
What does this privacy policy cover?
This privacy policy only applies to how Reliable Networks
deals with your personal information. It does not apply to any other company or
to any other company’s websites even if you access them through Reliable
Networks. If you disclose your personal information to other companies your
information will be dealt with according to their privacy practices.
What personal information do we collect about you, and
when do we collect it?
We may ask you for information to enable us to provide a
service to you and we collect this information by telephone, written
correspondence or via a website. We may ask you for information including your
name, private / business address, contact telephone numbers and email address.
We may also ask you for other information that relates to the service you are
using or ordering. For example, we may need your credit card number to charge
you for certain services.
If you enter into any of our competitions or promotions, we may ask for
information about you, which will be made clear at the time you enter. We will
also inform you of the purposes for which the information you provide may be
used.
We may ask you from time to time about what use you make of the services we
provide, what other services you would like us to provide in the future, and
for other information, such as lifestyle data.
We collect information from visitors to our websites to help us to make
improvements to the websites and to the services we make available. We know,
for instance, how many visitors there are to each website, when they visited,
for how long and to which areas of our website they went. We may share this
information with our advertisers and to other companies which offer their goods
or services on our websites. It helps to show these organisations how effective
our websites are as sales channels for their products. You or any other
individual cannot be identified from the information we share as the data is
aggregated and anonymised.
We do not use this information to analyse your visits to any other websites or
track any internet searches which you may make while on our website.
What personal information do we collect about you from
other companies and organisations?
We may receive personal information about you from other
companies and organisations (for example, for marketing purposes) and we rely
on these third parties to obtain your consent for us to use this information.
Please note that when you order goods and services from Reliable
Networks we may make enquiries about you for credit reference purposes. These
enquires include searching your records held by Experian, Equifax or any other
credit reference agency. At all times where your information is disclosed to us
we will protect it in accordance with this policy and keep it secure.
Do we share your personal information with anyone else?
We sometimes use other companies to provide services to you
or to provide services to us. To enable them to do this, we may need to share
your personal information with them. When we do so, these companies are
required to act in accordance with the instructions we give them and they must
meet the requirements of the Data Protection Act to keep the information
secure.
We may share your personal information with other companies so that they can
contact you with details of other products or services you may be interested
in. We will only do this if you have agreed to this and where the companies
agree to use your personal information for that purpose only. If you have
agreed to receive information about products and services from another company
and later decide not to you will need to contact that company yourself to let
them know. You can of course ask us not to continue to provide your personal
information to any more companies in future.
We may provide information, in response to properly made requests, for the
purposes of the prevention and detection of crime, and the apprehension or
prosecution of offenders. We may also provide information for the purpose of
safeguarding national security. In either case we do so in accordance with the
Data Protection Act. We also provide information when required to do so by law,
for example under a court order, or in response to properly made demands, under
powers contained in legislation.
For how long does Reliable Networks keep personal information?
The time period for which we keep information varies
according to what the information is used for. In some cases, there are legal
requirements to keep data for a minimum period. Unless there is a specific
legal requirement for us to keep the information, we will retain it for no
longer than is necessary for the purposes for which the data was collected or
for which it is to be further processed.
How can you access, amend or take back the personal data
that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it
necessary for our legitimate interests to do so, and you do not agree, you have
the right to object. We will respond to your request within 30 days (although
we may be allowed to extend this period in certain cases). Generally, we will
only disagree with you if certain limited conditions apply.
Track any Internet searches which you may make while on our website.
Right to withdraw consent: Where we have obtained your consent to
process your personal data for certain activities (for example, for profiling
your suitability for certain roles), or consent to market to you, you may
withdraw your consent at any time.
Data Subject Access Requests (DSAR): Just so it’s clear, you have
the right to ask us to confirm what information we hold about you at any time,
and you may ask us to modify, update or delete such information. At this point
we may comply with your request, or additionally, do one of the following:
Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Right of data portability: If you wish, you have the right to
transfer your data from us to another data controller. We will help with this –
either by directly transferring your data for you, or by providing you with a
copy in a commonly used machine-readable format.
Right to lodge a complaint with a supervisory authority: You also
have the right to lodge a complaint with your local supervisory authority,
details of which can be found in ANNEX 1 at the bottom of this page.
If your interests or requirements change, you can unsubscribe from part or all
of our marketing content (for example job role emails or Reliable Networks newsletters)
by clicking the unsubscribe link in the email.
How can I find out what personal information Reliable
Networks holds about me?
If you want specific information please tell us and give us
any relevant information to enable us to locate the information about you
because this will speed up our reply. We may be able to provide the specific
information you want without you having to make a formal request.
You can make a formal request if you want to know what personal information Reliable
Networks holds about you. In this case, please put your request in writing and
send it to us. Our address can be found on our contact us page.
How can I change the personal information Reliable
Networks holds about me?
If the information we hold about you is inaccurate, please
contact us to let us know and we will make the necessary amendments and confirm
that these have been made.
How do we protect your personal information?
We are serious about ensuring the security of your personal
information and the details of any transactions made. We take appropriate
organisational and technical security measures to protect your data against
unauthorised disclosure or processing. We use a secure server to store the
information you give us when you register or make an order (including your
credit card details and your password). Any personal data you send us online is
securely encrypted.
How do you find out about changes to our privacy policy?
We may change our privacy policy from time to time. New
policies will be published on our web sites.
Does Reliable Networks’s privacy policy protect me when I
use the websites?
Reliable Networks’ privacy policy also applies to
information collected when you use any of our websites. You do not have to
register to access most of our websites. However, if you provide information
via the “contact us” or any of the other interactive features, you
indicate your consent to our use of your personal data in the manner described
in this privacy policy.
If you do register on one of our websites, we may ask you to provide personal
details such as name, address, e-mail address and telephone number. We also ask
you to choose a password, and to complete a password security question and
answer, in case you forget your password for any reason. Once you have
registered on one of our websites, we may keep a record of your use of any of
the services made available via that particular website.
If you choose not to register with us and only browse our websites, we may
gather information to help make your visit to our website more satisfying.
However, this information will not identify you personally.
If you do not wish to register, you will still be able to use most of the
services offered via our websites. We will only ask you to provide such
information as necessary to enable us to carry out the transaction in question.
We will not use that information for any other purpose. You should note that
some services are only available if you register on the website first.
If you have registered for any of the services available through our websites
you may choose to cancel that registration at any time. You can do this by
sending an e-mail to us at hello@reliablenetworks.co.uk. Please ensure you
inform us of the service which you wish to cancel. In doing so, your personal
details will be deleted from our website database.
If you have registered you have direct control over information in your
personal profile on our website. You can access and change this information at
any time by using the indicated link.
Over and above what Reliable Networks does to safeguard your privacy and
security online, there are a number of things you can do to protect yourself
from Internet fraud:
Choose a password (letters and digits) you can remember but others will not
guess, change it regularly and, if you do write it down, keep it somewhere safe
and secure.
When you have finished your session on our website, make sure you prevent your
details being seen by anyone that you do not wish to see them. So, if you have
registered and logged in, remember to log off.
Clear any cache so there is no record of any transactions left on screen –
Firefox, Chrome and Microsoft Edge let you do this.
We also recommend you then close your browser so any history of the session is
cleared.
We collect information from visitors to our websites to help us to make
improvements to the websites and to the services we make available. We know,
for instance, how many visitors there are to each website, when they visited,
for how long and to which areas of our website they went. We may share this
information with our advertisers and to other companies which offer their goods
or services on our websites. It helps to show these organisations how effective
our websites are as sales channels for their products. Neither you nor any
other individual can be identified from the information we share as the data is
aggregated and anonymised.
We do not use this information to analyse your visits to any other website or
track any internet searches which you may make while on our website.
How do we use cookies?
A cookie is a text file which is allocated by our server to
your personal computer (PC) when you visit our website.
In addition to Google Analytics, our website uses open-source software for web
analytics. That system uses cookies and those help us analyse how visitors use
our website, allowing us to continually improve to best meet our visitor’s
needs. The information generated by the cookie about your use of the website
(including your time and duration of visit, which pages you visited, browser
used, IP address etc) will be stored on a UK based server and won’t be shared
with third parties, except, perhaps, as summary information such as the total
number of hits.
This website also uses Google Analytics remarketing codes to log when users
view specific pages or take specific actions on a website. This allows us to
provide targeted advertising in the future. If you do not wish to receive this
type of advertising from us in the future you can opt out using the DoubleClick
opt-out Page or the Network Advertising Initiative opt-out Page.
You may refuse the use of cookies at any time by selecting the appropriate
settings on your browser.
You may refuse the use of cookies or clear cookies from your computer at any
time by selecting the appropriate settings on your browser, or by choosing not
to use this website. A brief outline around rejecting or clearing cookies using
common internet browsers is provided below.
Rejecting or blocking cookies in Google Chrome Browser
Please note that blocking cookies in any internet browser
may reduce functionality across certain websites and may, in some cases,
prevent certain websites from functioning at all.
Clearing cookies in Google Chrome Browser
Please note that blocking cookies in any internet browser
may reduce functionality across certain websites and may, in some cases,
prevent certain websites from functioning at all.
Blocking cookies in Firefox Browser
Please note that blocking some or all cookies may result in
reduced functionality across specific websites, and may prevent specific
websites from functioning at all.
Clearing cookies in Firefox Browser
Blocking cookies in Microsoft Edge Browser
Please note that blocking some or all cookies may result in
reduced functionality across specific websites, and may prevent specific
websites from functioning at all.
Clearing cookies in Microsoft Edge Browser
Are third party sites covered by this policy?
Third party Internet sites that you can link to from Reliable
Networks’ websites are not covered by our privacy policy, so we urge you to be
careful when you enter any personal information online. Reliable Networks accepts
no responsibility or liability for third party sites.
ANNEX 1: HOW TO CONTACT YOUR LOCAL SUPERVISORY
AUTHORITY
Country in which you use Reliable Networks’ services
or supply Reliable Networks with services: UK
Details of your local supervisory authority: The Information
Commissioner’s Office.
You can contact them in the following ways:
Phone: 03031231113
Email: casework@ico.org.uk
By Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire
SK9 5AF
GLOSSARY
Clients: while it speaks for itself, this
category covers our customers, clients, and others to whom Reliable Networks provides
services in the course of its business.
Delete: while we will endeavour to permanently erase your personal
data once it reaches the end of its retention period or where we receive a
valid request from you to do so, some of your data may still exist within our
systems, for example if it is waiting to be overwritten. For our purposes, this
data has been put beyond use, meaning that, while it still exists on an archive
system, this cannot be readily accessed by any of our operational systems,
processes or Staff.
General Data Protection Regulation (GDPR): a European Union
statutory instrument which aims to harmonise European data protection laws. It
has an effective date of 25 May 2018, and any references to it should be
construed accordingly to include any national legislation implementing it.
Staff: includes employees and interns engaged directly in the
business of Reliable Networks (or who have accepted an offer to be engaged) as
well as certain other workers engaged in the business of providing services to Reliable
Networks (even though they are not classed as employees). For these purposes we
also include employees of Reliable Networks who are engaged to work on Clients’
premises under the terms of MSP (Managed Service Provider) agreements. To be
clear, ‘Staff’ does not include independent contractors and consultants
performing services for Reliable Networks fall within the definition of a
‘Supplier’ for the purposes of this Privacy Policy.
Suppliers: refers to partnerships and companies (including sole
traders), and atypical workers such as independent contractors and freelance
workers, who provide services to Reliable Networks. In certain circumstances Reliable
Networks will sub-contract the services it provides to Clients to third party
suppliers who perform services on Reliable Networks behalf.
Website Users: any individual who accesses any of the Reliable
Networks websites.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
Can’t find the answer you’re looking for in our FAQs? Our friendly, knowledgeable team are ready to help with any other questions.
